Last Updated: September 4, 2026At Creatormint, we sell digital products such as eBooks, templates, courses, prompts, videos, and other digital resources. Because our products are delivered digitally and may be accessed immediately after purchase, digital products are generally non-returnable and non-refundable.
However, we understand that technical issues can sometimes occur. Refunds may therefore be considered in the specific circumstances described below.
1. Refund Eligibility
A refund may be considered if:
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You have successfully completed the payment but did not receive the purchased digital product.
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You are unable to access the purchased product after payment.
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A download has failed or the downloaded product is corrupted or technically unusable.
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You purchased the same digital product more than once by mistake.
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You purchased a course but are unable to access the course due to a technical issue.
Before issuing a refund for a technical problem, Creatormint may first attempt to resolve the issue and provide access to the purchased product.
2. Refund Window
Refund requests must be submitted within 24 hours of the original purchase.
Requests submitted after this 24-hour period may not be eligible for a refund, except where Creatormint determines that an exceptional technical or delivery issue requires further consideration.
3. Duplicate Purchases
If you accidentally purchase the same product more than once, you may request a refund for the duplicate transaction.
In such cases:
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The duplicate purchase may be fully refunded.
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Your original purchase will remain active.
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You must contact our support team within the applicable refund window.
4. Failed or Corrupted Downloads
If your purchased product does not download correctly, is corrupted, or cannot be opened or used:
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Contact our support team at creatormintsupport@gmail.com.
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Provide your purchase details and explain the issue.
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Our support team will attempt to resolve the problem or provide the product again.
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If the issue cannot be resolved and you are still unable to use or access the purchased product, a refund may be issued.
5. Course Access Issues
Courses purchased through Creatormint are intended to provide lifetime access, subject to the applicable product terms.
If you have successfully paid for a course but cannot access it:
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Contact our support team.
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We will first attempt to restore or provide your course access.
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If the access issue cannot be resolved, you may be eligible for a refund, provided your request falls within the applicable refund period.
6. Non-Refundable Situations
A refund will generally not be provided when:
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You have changed your mind after purchasing the product.
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You no longer want the product.
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You purchased the product without reviewing its description or requirements.
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The product is functioning correctly and is accessible to you.
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You expected the product to provide a different result than described.
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You simply do not like the product after receiving or accessing it.
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You submit a refund request after the applicable 24-hour refund window, unless Creatormint decides otherwise in exceptional circumstances.
Because our products are digital, we do not accept physical returns.
7. Cancellation Policy
Digital product orders generally cannot be cancelled after purchase.
Once payment has been successfully completed, the order may be processed and digital access or delivery may be provided.
If you have paid for a product but did not receive it or cannot access it, you should contact our support team instead of submitting a cancellation request. The issue will be handled under the refund provisions of this policy.
8. Refund Request Process
To request a refund, contact us at:
Email: creatormintsupport@gmail.com
Please include:
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Your name
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Email address used for the purchase
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Product name
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Purchase/order details
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Date of purchase
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Reason for the refund request
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Relevant screenshots or other information, if applicable
Providing accurate information will help us review your request faster.
9. Refund Processing
Once a refund has been approved, Creatormint will initiate the refund process within 24 hours.
The actual time required for the refunded amount to appear in your account may depend on the payment provider, bank, or financial institution used for the transaction.
10. Refund Abuse and Fraudulent Requests
Creatormint reserves the right to reject refund requests that appear to involve:
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Fraudulent activity
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Repeated or excessive refund requests
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Misuse of this refund policy
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False or misleading information
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Attempts to obtain a refund after downloading, accessing, copying, or otherwise using a product without a valid qualifying reason
Creatormint may also restrict or suspend access to its services where there is evidence of abuse, fraud, unauthorized sharing, or other misuse.
11. Digital Product Access
Purchased digital products may be delivered or made accessible through the email address used during checkout.
Customers may also have the option to create an account on the Creatormint website. Where account access is available, purchased products may be accessible through the customer’s account.
Customers are responsible for providing an accurate and accessible email address during purchase.
12. Policy Changes
Creatormint reserves the right to update or modify this Refund & Cancellation Policy at any time.
Any changes will be posted on this page with an updated “Last Updated” date.
13. Contact Us
If you have any questions regarding refunds, cancellations, product delivery, downloads, or course access, please contact our support team:
Creatormint
Email: creatormintsupport@gmail.com
We will review eligible requests according to the terms of this policy.